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Support & Help Center

Need help with Kegel Pro Training? We're here to assist you with workouts, subscriptions, or technical questions.

Contact Customer Support

Have a question, feedback, or need help with your account? Send us an email and our support team will assist you directly.

Email support@kegelprotraining.com Average response time: within 24 hours

Subscriptions & Billing

How do I cancel my subscription?

All subscription billing is securely handled directly by Apple through your Apple ID account. You can cancel anytime using these steps:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your Name / Apple ID profile at the top.
  3. Tap Subscriptions.
  4. Select Kegel Pro Training.
  5. Tap Cancel Subscription and confirm.

Your access will remain active until the end of the current billing cycle.

How do I restore my existing subscription on a new device?

If you purchased a Pro plan and installed the app on a new device or reinstalled it:

  1. Open Kegel Pro Training.
  2. Go to Settings or tap the Pro upgrade banner.
  3. Tap Restore Purchases.

Make sure you are signed in to the same Apple ID you used for the original purchase.

How do I request a refund?

Because Apple manages all in-app transaction funds, developers cannot issue refunds directly. You can request a refund directly from Apple at reportaproblem.apple.com.

Workouts & Biofeedback Guidance

How does the vibration biofeedback work?

During a session, Kegel Pro Training uses rhythmic haptic vibration patterns so you can train with your eyes closed or without looking at your screen:

Ensure that vibration is enabled in your iPhone's Settings > Sounds & Haptics.

Can I train discreetly in public?

Yes! Kegel Pro Training was specifically designed for 100% privacy. You can turn off all sound cues in the app settings and rely solely on silent haptic vibrations, allowing you to train anywhere without anyone noticing.

How do I reset my progress or change difficulty?

You can adjust your target hold duration and workout intensity anytime in the app settings under your profile.

Account & Data Privacy

How can I delete my account or personal data?

We respect your privacy. You can delete your account and associated data directly within the app by going to Settings > Account > Delete Account, or by emailing our support team at support@kegelprotraining.com with the subject "Account Deletion Request".